Empathy is the ability to understand other people’s feelings, concerns and unspoken or partly expressed thoughts and take them into account when making decisions. People with empathy accurately read others and their moods, respect and relate well to people of diverse backgrounds and know how to listen attentively. They are able to appreciate not only what other people are saying, but also why they are saying it. They have expertise in building and retaining talent and servicing customers. Naturally, people with empathy are often good coaches and mentors and they know how to listen to others and provide the feedback.
- Learn how to interact with others in a more understanding way. Develop the following habits:
- Don’t brush people off when they approach to talk to you, particularly about their feelings
- Stop doing whatever you’re doing and give another person your full attention. Don’t type on the keyboard, don’t read something on your screen or write something that you’re writing
- Ask questions to understand the other person’s perspective. Inquire about both the content and emotion aspects of the issue
- Adjust your style to meet the needs and style of the person you are talking to. Adjusting your body language and the tone of your voice would be most effective in showing another person you are truly listening.
- Practice identifying non-verbal cues by turning off the sound on your TV and watching scenes with people interacting with each other