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Emotional Intelligence

Numerous studies by leading physiologists and sociologists have shown that emotional intelligence is the key predictors of a person’s success, particularly when the person is progressing higher in the ranks of an organization:

  1. 67% of abilities deemed essential for high performance are emotional intelligence (Goleman, 1997)
  2. Compared to IQ and technical expertise, emotional intelligence contributed twice as much to success (Hay-McBer, 1998)
  3. For success at the highest levels of leadership, close to 90% of success is attributed to emotional intelligence (Goleman, 2000)


Emotional Intelligence Definition

Emotional Intelligence is the capacity to recognize one’s feelings, as well as feelings of others. It is the ability to motivate ourselves and to effectively manage our relationships with others. It contributes to effective performance in all aspects of our lives.

Emotional intelligence consists of four important components:

·         Self-awareness, which is your ability to perceive yourself accurately, know your strengths and weaknesses, have self-esteem and confidence

·         Self management, which is your capability to exercise self control, develop trust with others, be dependable and flexible, take initiative, have optimism and strive for achievement

·         Social awareness, which is your ability to have empathy and know how to relate to others, be humble and service oriented and have the organizational awareness.

·         Relationship management, which is your ability and willingness to be a coach to others, source of inspiration, exude influence, network and collaborate with others, effectively resolve a conflict, have a desire to drive change and keep good communication with others.


Development of emotional intelligence is one of the best investments you can make. 




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